ML2Public

Service Sheet

A Single Point of Oversight for the Digital Entity

Regulatory, organizational and technological expertise in one offering, designed to let the administration operate with effectiveness, efficiency and economy.

Digital PA, Digital Society

Specialist legal and technological support guiding Italian Public Administration to digital maturity with AI: from regulatory oversight to process organization, from training to project management, with AI serving the citizen. With ML TWO AI Architects who directly support and train the entity across the whole automation process.

RTD Support Technical and legal support to the Digital Transition Manager in adopting the requirements of the CAD, Digital Agenda and the Three-Year Plan for IT in Public Administration.

Process Reorganization Mapping and reorganization of procedures and internal operating models, for a digital, transparent administration and quality online services.

Training & Digital Citizenship On-site training on digitalization culture and the principles of Digital Citizenship, to strengthen skills and the use of certified email, digital signature and electronic documents under the CAD.

Investment Analysis Analysis of IT investments and cost/benefit assessment of digitalization projects, also from an NRRP (PNRR) perspective.

Generative AI Project Management Project Management activities for the adoption of Generative AI systems in Public Administration.

ML TWO AI Architects Senior AI Architecture professionals who design, lead and train the entity's staff across the whole automation process: from use-case selection to production, working side by side with the offices.

Toward a digital PA that improves performance: a single point of oversight combining regulatory, organizational and technological expertise so the entity operates with effectiveness, efficiency and economy.

ML TWO is registered and qualified on MEPA — the Italian Public Administration e-Marketplace (Consip): public bodies can purchase our services via Direct Order (OdA) or Request for Quotation (RdO).

Public Sector & Digital Transition 02

The People Behind the Automation

ML TWO AI Architects, Inside the Entity's Project

Automation in the public sector cannot simply be purchased: it has to be designed and overseen. ML TWO fields senior AI Architecture professionals who work inside the administration's project — and who, while building it, train the staff who will have to carry it forward.

We don't hand over a system and walk away: we design it with you and teach you to govern it.

The AI Architect is the figure who holds technical feasibility, regulatory compliance and economic sustainability together. At ML TWO this role is present across the whole life cycle, not only in the design phase.

Architecture Design

End-to-end design of the solution: data, models, integration with the systems already in use, security, traceability and control of running costs.

Hands-On Support

AI Architects work alongside the entity's offices and vendors, in the operational meetings and on the concrete choices: they don't show up for an audit and leave.

Training on the Job

Staff are trained while the solution is being built: on the tools, but above all on the criteria for judging the results, risks and failures of AI systems.

Transfer of Competence

Standards, guidelines and architecture documentation stay with the entity, which can evolve the automation on its own or govern its vendors from a position of knowledge.

Why this matters for a public body: in public-sector automation the hard part is not the model, but holding together the administrative procedure, personal data, the official's accountability and budget constraints. That is exactly the perimeter an AI Architect works in — and the reason why, in ML2Public, this is not an occasional support role but a standing member of the working team.

Five Areas of Intervention

Services for Public Administration

Each area can be activated on its own or as an integrated programme. The engagement is sized on the entity's digital maturity: from a single day of advisory to continuous oversight across the whole transition cycle.

01

Regulatory Oversight

Support to the Digital Transition Manager

The RTD is the pivot of an entity's digital transition, yet rarely has a dedicated technical structure. ML2Public provides a dual competence — legal and technological — to translate regulatory obligations into deeds, procedures and projects that can actually be executed, without leaving the office to carry the burden of interpretation.

CAD obligations: survey of the requirements applicable to the entity and a remediation plan for non-conformities.
AgID Three-Year Plan: national guidelines translated into the entity's real context and available resources.
Deeds and regulations: support in drafting document-management and preservation manuals and internal regulations.
Interoperability and services: oversight of SPID/CIE, PagoPA, ANPR, App IO and enabling platforms.
Accessibility and transparency: verification of requirements on websites and online services and of publication duties.
Annual report: evidence collection and support in reporting the RTD's activities.

What the entity keepsA clear picture of its obligations, a roadmap with priorities and assigned responsibilities, and the documentation backing the choices made.

02

Organization

Reorganization of Processes and Procedures

Digitalizing an inefficient procedure produces a faster inefficient procedure. Technology comes after the mapping of real flows — not the ones described in the regulations — to identify redundant steps, bottlenecks and unattended responsibilities, and to redesign the service around the citizen.

As-is procedures: on-site survey of actors, timings, documents and the steps actually performed.
To-be reengineering: simplified flows, removal of duplicate steps and shorter end-to-end times.
Dematerialization: move to natively electronic documents, digital signature, protocol register and electronic case file.
Online services: redesign of citizen-facing front-ends following the Italian PA design models.
Operating models: roles, delegations and control points consistent with the digital process.
Measurement: service indicators to monitor timings, backlogs and perceived quality.

What the entity keepsAs-is/to-be procedure maps, updated operating procedures and an indicator dashboard to verify that the improvement is real and measurable.

03

Skills

Training and Digital Citizenship

Digital transition fails when it stays a project of the IT office. Training is delivered on-site and built on the entity's concrete cases, with distinct tracks for managers, officials and front-desk staff, because the same rule demands a different kind of awareness depending on the role.

Digital culture: the purpose of the transition, digital citizenship rights and a changed posture toward the citizen.
Electronic documents: creation, management, preservation and evidential value under the CAD.
Certified email and e-signatures: correct use, recurring mistakes and their legal implications.
Security and personal data: everyday behaviour, access management and GDPR duties in daily office practice.
AI for the PA: what is lawful, what is useful and what should be avoided in the daily use of generative tools.
Executive briefings: sessions for managers on governance, accountability and investment choices.

What the entity keepsStaff able to operate without escalating every doubt outside, reusable training materials and certificates for mandatory-training compliance.

04

Assessment

Investment Analysis and Cost/Benefit Assessment

Digitalization funding — ordinary or NRRP — must be allocated to what produces verifiable benefit for the entity and the citizen. The analysis compares total cost of ownership, expected benefits and risks for each alternative, in a form that can be defended before oversight bodies.

IT estate survey: applications, contracts, licences, recurring fees and functional overlaps.
Multi-year TCO: acquisition, migration, operations, maintenance and exit costs.
Cost/benefit: structured comparison of alternatives, with benefits quantified wherever measurable.
NRRP perspective: consistency with milestones, targets and the reporting constraints of each measure.
Tender support: technical requirements, evaluation criteria and service levels.
Lock-in and sustainability: assessment of vendor dependency and of sustainability at steady state.

What the entity keepsAn assessment dossier with figures, explicit assumptions and a reasoned recommendation, usable as the basis for the administrative decision and for vendor negotiations.

05

Delivery

Project Management for Generative AI in Public Administration

Generative AI enters the PA only when it comes with governance, training and control: the technology is the easy part. ML2Public runs the project from the use case to production, holding administrative value, regulatory compliance and long-term sustainability together.

Use-case selection: identification of the areas with the highest benefit and lowest risk, against explicit criteria.
Proof of concept: a bounded pilot with success criteria defined before it starts.
Governance and AI Act: risk classification, mitigation measures, traceability and human oversight.
Data and confidentiality: perimeter of the data processed, minimization and consistent deployment choices.
Project management: planning, vendor oversight, progress tracking and risk management.
AI Architect oversight: the senior figure holding architecture, data and compliance together from design to production, training the entity's staff along the way.
Adoption and measurement: user training, change support and measurement of the benefits actually achieved.

What the entity keepsA system in production with written rules of use, assigned supervision roles and a documented measure of the benefit obtained.

How We Work

A Four-Step Path

No project starts from an off-the-shelf template: we always start from where the entity actually stands, with a first assessment at no obligation.

01

Assessment

Survey of the state of digitalization: obligations, procedures, systems, skills and contracts in place. The picture is returned with its priorities.

02

Roadmap

An action plan with objectives, timings, responsibilities and required resources, consistent with the Three-Year Plan and the entity's budget constraints.

03

Execution

Hands-on support on deeds, processes, projects and vendors, with progress oversight and risk management throughout the programme.

04

Autonomy

Transfer of competence to internal staff, documented procedures and measured results, so the entity can carry on by itself.

Available on MEPA

ML TWO is registered and qualified on MEPA, the Italian Public Administration e-Marketplace operated by Consip. Public bodies can purchase ML2Public services as a qualified supplier, via Direct Order (OdA) or Request for Quotation (RdO), with the timings and procedural guarantees of the platform.

The Business Unit

Who Leads Public Administration at ML TWO

Expertise built inside the PA, not observed from outside: forty years of projects, training and IT service leadership for public bodies.

Head of Business Unit — Public Administration

sebastiano.tangorre@mltwo.it

Sebastiano Tangorre

More than 40 years of experience in IT for the Public Administration. He served as General Manager of the IBM Business Partner agency and founded CSIPA — the IT Services Centre for Public Administration, where he was Sole Director, specializing in the digital transition of public bodies. Founder and lecturer of the “Scuola della PA Digitale” with Tecnopolis PST and a lecturer at the University of Bari and LUM, he trains managers and officials on the Digital Administration Code (CAD), dematerialization and digital-document security. He directed the PIXEL project for the reengineering of administrative processes and supported the Digital Transition Teams of several municipalities. At ML TWO he leads the Business Unit dedicated to Public Administration.

PA Digital Transition · CAD & Compliance · Process Reengineering · Training

Let's Talk

The First Assessment Comes at No Obligation

Tell us where your entity stands in its digital transition: you will get a clear view of the priorities even if the programme then continues without us.

Contact ML TWO

Or write directly to sebastiano.tangorre@mltwo.it