ML TWO/Service Catalogue/ML2Flow
Service 05

ML2Flow

Processes that run by themselves

End-to-end agentic automations: AI agents that read, decide and act directly across company systems. Not mere scripts, but processes that run by themselves, from the initial input to the final action, coordinating data and applications with no manual step in between. Day-to-day operations are freed from repetitive handoffs, so the team can focus on the exceptions that matter.

Let's TalkAreas of intervention
AI agentsEnd-to-endOrder-to-CashZero data entryMEPA-registered
Service Sheet

Processes that run themselves, from input to action

End-to-end agentic automations: AI agents that read, decide and act across company systems.

ML2Flow

Processes that run by themselves

End-to-end agentic automations that orchestrate entire business processes: AI agents that read, decide and act across company systems, freeing people from repetitive tasks and reducing errors and cycle times.

Order-to-Cash Automatic order capture from email and portals, verification and entry into the ERP, document generation and intelligent payment reminders.
Document Processing Data extraction from invoices, contracts and delivery notes with advanced OCR, automatic reconciliation and routing to the correct approval flows.
Customer Operations Triage and routing of requests, automatic responses and actions on recurring tickets, escalation to human teams only when needed.
Agentic Automation 05
Areas of Intervention

End-to-end agentic automations

Each area can be engaged on its own or as an integrated path, scaled to your real needs.

01
Order cycle

Order-to-Cash

Agents oversee the entire order cycle: they capture, verify and record, then generate documents and chase payments, with no manual data entry.

  • Automatic order capture from email and portals, normalized and ready for verification.
  • Consistency checks and direct entry into the ERP, with generation of the related documents.
  • Intelligent payment reminders, calibrated to the status of each case.

What you getFaster order fulfilment, fewer transcription errors and a steadier collection cycle.

02
Documents

Document Processing

Invoices, contracts and delivery notes become structured data: the agent extracts, reconciles and routes every document into the correct flow.

  • Data extraction from invoices, contracts and delivery notes with advanced OCR, even from heterogeneous documents.
  • Automatic reconciliation between documents and records, flagging any discrepancies.
  • Routing to the correct approval flows, so each case reaches the right person.

What you getAlways-aligned records, shorter processing times and full document traceability.

03
Service

Customer Operations

Incoming requests are classified and handled automatically: the agent responds and acts on recurring cases, involving people only when it is truly needed.

  • Triage and routing of requests to the right team or flow.
  • Automatic responses and actions on recurring tickets, handled from start to close.
  • Escalation to human teams only when needed, with the context already prepared.

What you getLower response times, consistent service and human teams freed for complex cases.

How We Work

A Four-Step Path

Every project starts from where you really are: a no-commitment initial assessment to define priorities and goals.

01
Process analysis

We map the current flow, its inputs and the systems involved to spot the steps that can be automated.

02
Agent design

We define the read, decide and act rules, with control points and human escalations.

03
Integration and testing

We connect the agent to company systems and validate it on real cases before release.

04
Rollout and refinement

We put the automation into operation and refine its behaviour on the exceptions we observe.

Let's Talk

Let's Talk, No Commitment

Tell us your need: you'll get a clear picture of the priorities, even if the path continues without us.

Contact ML TWO

Or write directly to info@mltwo.it